Refund policy

Would you like to exchange or return your purchase? We are happy to help! Exchanges or returns can be made up to 30 days after the delivery date.

You can exchange or return your items.

Is returning free of charge?

Returns are at your own expense, depending on the courier and the country from which you are returning your package.

What are the return conditions?

Our return policy guarantees that you can return your order within 30 days of receipt without providing a reason.

Items must be returned to us unused, suitable for resale, and with all tags still attached.

How long does it take to exchange a product?

If you indicate that you wish to exchange a product when registering your return, we will act on this immediately. This helps ensure that your exchange is completed within a few days.

What if my exchange product is no longer available?

Ask our customer service team about the available options. We will update you on when we expect the product to become available. If you have already returned the item and the replacement is out of stock, we will contact you and work with you to find a suitable solution.

Where can I find my order number to register my return?

Your order number can be found in the confirmation email you received after placing your order. It is a five-digit code. If you did not receive this email, our customer service team will be happy to help.

What should I do if a product is defective or damaged?

Unfortunately, products can occasionally be damaged during shipping or production. We are happy to help resolve this. Send a message to trycavo@outlook.com with your order number and a photo showing the issue. Our customer service team will work with you as soon as possible to find a solution.

What should I do if I want to return my order outside the return period?

Please ensure that your return is sent within the 30-day return period. In the unlikely event that this is not possible, we may offer the option to exchange the product for a replacement or voucher. Contact our customer service team to discuss the available options.

How long does a refund take?

We do our best to process returns as quickly as possible. After receiving your return at our warehouse, we will process it within 10 working days.

You can use the tracking information provided with your return shipment to see when the package has arrived at our warehouse. The 10-working-day processing period begins from that date.

Once the refund has been processed, you will receive a notification. Please note that it may take up to three additional days for the refund to appear in your bank account.